LatAm - Atlassian Administrator

Job Overview:

We currently have a career opportunity for a Atlassian Administrator to join our team. While our headquarters
are in St. Louis, MO, this role is remote and open across Perficient offices globally.

We are looking for a Atlassian Administrator who is passionate about administering and scaling Atlassian
Cloud environments. The ideal candidate will have strong experience in Jira, Jira Service Management,
Confluence, governance standards, automation, sandboxes, and Atlassian APIs, with a focus on building a
governed, scalable Atlassian operating model for PCNA.

Perficient is always looking for the best and brightest talent and we need you! We're a quickly-growing, global
digital consulting leader, and we're transforming the world's largest enterprises and biggest brands. You'll work
with the latest technologies, expand your skills, and become a part of our global community of talented,
diverse, and knowledgeable colleagues.

• Administer Jira, Jira Service Management, and Confluence in Atlassian Cloud, with strong emphasis on Jira
Service Management configuration and support.
• Design and maintain governance standards for custom fields, issue types, screens, workflows, permissions,
and related configuration objects.
• Use sandboxes to test configuration changes before release and support clean promotion from sandbox to
production environments.
• Evaluate synchronization approaches for moving configurations from sandbox to production and refreshing
data from production to sandbox.
• Build and support global and project or space level automations that improve service delivery, governance,
and platform scale.
• Monitor Atlassian release tracks, assess feature changes, and explain likely impact to client stakeholders in
practical terms.
• Recommend apps, plugins, and native features that fit growing usage patterns, governance needs, and
operational maturity.
• Support product status monitoring and platform health reporting through Atlassian APIs and related
monitoring approaches.
• Partner with client stakeholders to align administration choices with governance, license efficiency, and
service management outcomes.

• Strong Atlassian Cloud administration experience across Jira, Jira Service Management, and Confluence.
• Hands-on depth in Jira Service Management configuration, workflows, request types, queues, forms, and
related service operations.
• Experience defining or enforcing Jira governance standards, including custom fields, workflows, permissions,
and configuration hygiene.
• Working knowledge of Atlassian product models, app ecosystem, and licensing considerations.
• Experience using Atlassian Sandboxes to validate changes and support safe release management.
• Experience building or maintaining Atlassian automations at global and project or space levels.
• Ability to communicate platform changes and tradeoffs clearly to client stakeholders.
• Preferred: experience evaluating synchronization tools such as Salto or similar solutions for configuration
promotion and environment alignment.
• Preferred: experience with Atlassian Release Tracks and explaining upcoming platform changes to
non-technical stakeholders.
• Preferred: experience using Atlassian APIs for product status monitoring or related application monitoring
workflows.
• Preferred: Atlassian certifications such as Atlassian Certified Professional credentials.

Perficient full-time employees receive complete and competitive benefits. We offer a collaborative work environment, competitive compensation, generous work/life opportunities and an outstanding benefits package that includes paid time off plus holidays. In addition, all colleagues are eligible for a number of rewards and recognition programs including billable bonus opportunities. Encouraging a healthy work/life balance and providing our colleagues great benefits are just part of what makes Perficient a great place to work. 

WHO WE ARE

Perficient is a leading global digital consultancy. We imagine, create, engineer, and run digital transformation solutions that help our clients exceed customers’ expectations, outpace competition, and grow their business. With unparalleled strategy, creative, and technology capabilities, our colleagues bring big thinking and innovative ideas, along with a practical approach to help our clients – the world’s largest enterprises and biggest brands succeed.

WHAT WE BELIEVE

At Perficient, we promise to challenge, champion, and celebrate our people. You will experience a unique and collaborative culture that values every voice. Join our team, and you’ll become part of something truly special.

We believe in developing a workforce that is as diverse and inclusive as the clients we work with. We’re committed to actively listening, learning, and acting to further advance our organization, our communities, and our future leaders… and we’re not done yet.

Perficient, Inc. proudly provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. Perficient, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Perficient, Inc. expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability, or covered veterans. Improper interference with the ability of Perficient, Inc. employees to perform their expected job duties is absolutely not tolerated.

Disability Accommodations:

Perficient is committed to providing a barrier-free employment process with reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, please contact us.

Disclaimer:  The above statements are not intended to be a complete statement of job content, rather to act as a guide to the essential functions performed by the employee assigned to this classification.  Management retains the discretion to add or change the duties of the position at any time.